For fashion and beauty
On-brand support for your fashion and beauty ecommerce.
In fashion and beauty the conversation is the sale: sizes, availability, advice and returns. Hablari brings WhatsApp and Instagram together with each customer's profile—what she bought, who helps her—to deliver personal, on-brand care at scale.
What's holding you back today
- Instagram DMs and WhatsApp overflowing, with no idea who helped whom.
- VIP customers who expect their go-to sales associate every time.
- Size, stock and return questions that repeat without templates.
- Losing your brand voice when many messages come in at once.
How Hablari solves it
Each customer, with who knows her
The customer–lead associate relationship is built in: VIPs reach their go-to agent; the rest is routed automatically. Personal care even as your team grows.
Instagram and WhatsApp, your support storefront
Instagram DMs and comments alongside WhatsApp, email and web. Reply to a comment as a private message without leaving the inbox.
Templates for the usual questions
Sizes, availability, exchanges and returns with quick replies and variables. Fast, but in your brand voice.
Frequently asked questions
Can I assign VIP customers to a specific sales associate?
Yes. Hablari models the customer–lead associate relationship: a VIP customer's conversations always go to her go-to agent, with a backup when they're away.
Does it handle Instagram comments, not just DMs?
Yes. Comments come into the inbox and you can reply as a private message (Private Reply) without leaving Hablari.