DMs and comments in your inbox.
About this integration
Connect your professional Instagram account and handle DMs and comments from the same inbox as the rest of your channels. Reply to a comment as a private message without leaving Hablari.
What you can do
Instagram DMs alongside WhatsApp, email and web chat.
Comments come into the inbox; reply to them as a private message (Private Reply).
Routing and templates, with each customer's context alongside.
Ideal for fashion and beauty, where Instagram is the support storefront.
Frequently asked questions
What do I need to connect Instagram?
A professional Instagram account linked to a Facebook page, and the Meta app with the right permissions. The step-by-step guide is under Settings → Integrations.
Does it handle comments as well as DMs?
Yes. Comments come into the inbox and you can reply as a private message, within Meta's limit of one message per comment for 7 days.
Connect Instagram and all your channels.
One single inbox, at a flat price. Try it free for 14 days.