Hablari vs Zendesk: no paying per agent or per AI resolution
Zendesk charges per agent and for each AI resolution ($1.50–2), and its product is generalist and in English. Hablari is built for ecommerce in Spanish: native WhatsApp and Instagram, integrated Shopify, and AI included, at flat pricing with no per-seat charge.
| Hablari | Zendesk | |
|---|---|---|
| Flat, predictable pricing | ||
| Charges per agent / seat | No | Yes, per agent |
| Charges per AI resolution | No — quota included | $1.50–2/resolution |
| Ecommerce focus (not generalist) | ||
| Product and support in Spanish | Interface yes, support in English | |
| Native WhatsApp and Instagram | With setup/add-ons | |
| Shopify orders next to the chat | With apps | |
| Automatic “Where's my order?” | With add-ons | |
| AI copilot (draft you approve) | Included | ~+$50/agent |
| Starting price | €49/month (team) | $19/agent/month |
Public pricing and features for Zendesk (July 2026). They may change; check them on their website.
Does Hablari charge per agent like Zendesk?
No. With Hablari the price is per company, not per seat: from the Pro plan on, agents are unlimited. With Zendesk, every person you add raises the bill.
Can I migrate from Zendesk to Hablari?
Yes. Connect your channels (WhatsApp, Instagram, email, web chat) and your Shopify from Settings → Integrations and start responding the same day; your channels don't depend on your previous tool.
What happens when I run out of my plan's AI actions?
AI pauses until the next month and your inbox keeps working as usual. There are never automatic surcharges or surprises on your bill.
See also: Hablari vs Gorgias · Hablari vs Intercom · Hablari vs eDesk · Hablari vs Crisp · Hablari vs Freshdesk · Hablari vs Front · all comparisons