Hablari vs Gorgias: the ecommerce helpdesk, but at flat pricing
Gorgias is the go-to helpdesk for Shopify, but it charges by ticket tiers and adds ~$0.90 for each AI resolution — your bill grows right in your best months. Hablari gives you the same (WhatsApp, Instagram, email, chat, Shopify orders, and AI) at flat pricing and in Spanish.
“Where is my order?” is usually ~40% of an ecommerce store's messages.
* Public Gorgias pricing (Jul 2026, USD, gorgias.com/pricing): Starter $10/50 tickets · Basic $50/300 · Pro $300/2,000 · Advanced $750/5,000, overage ~$0.40/ticket and AI Agent ~$0.90/resolution. Estimate only.
| Hablari | Gorgias | |
|---|---|---|
| Flat, predictable pricing | ||
| Charges by ticket volume | No | Yes, tiered + overage |
| Charges per AI resolution | No — quota included | ~$0.90/resolution |
| Product and support in Spanish | ||
| WhatsApp, Instagram, email, and chat | ||
| Shopify orders next to the chat | ||
| Cancel / edit order from the chat | ||
| Automatic “Where's my order?” | ||
| AI copilot (draft you approve) | Included | Paid separately |
| AI chatbot on your site | Max plan | AI Agent (per resolution) |
| Starting price | €49/month | $10/month (50 tickets) |
Public pricing and features for Gorgias (July 2026). They may change; check them on their website.
How does Hablari's pricing differ from Gorgias's?
Gorgias charges by ticket tiers and adds a cost for each AI resolution. Hablari is flat pricing (€49, €99, or €199/month) with AI included: you pay the same in January as on Black Friday.
Can I migrate from Gorgias to Hablari?
Yes. Connect your channels (WhatsApp, Instagram, email, web chat) and your Shopify from Settings → Integrations and start responding the same day; your channels don't depend on your previous tool.
What happens when I run out of my plan's AI actions?
AI pauses until the next month and your inbox keeps working as usual. There are never automatic surcharges or surprises on your bill.
See also: Hablari vs Zendesk · Hablari vs Intercom · Hablari vs eDesk · Hablari vs Crisp · Hablari vs Freshdesk · Hablari vs Front · all comparisons