Every conversation, in a single inbox.
Hablari is the shared inbox that brings together WhatsApp, Instagram, email and web chat, with Shopify orders right next to every conversation. And with flat pricing: no per-ticket or per-AI-resolution charges.
Brands that trust Hablari
Everything you need to support better.
Omnichannel, secure, with your team and your data — without jumping between apps or losing messages.
Omnichannel
Secure by default
Every company with its own isolated data (RLS): only your team sees your conversations and your customers.
Reports that matter
First response time and productivity per agent, with data, not guesswork.
Smart routing
Each customer with their dedicated agent (VIP), or automatic routing to the least busy agent.
Your team, in sync
Real-time collaboration: several agents at once, without stepping on each other or losing messages.
An inbox that understands your team and your customers.
Your entire support service, without jumping between apps or losing messages.
Omnichannel inbox
WhatsApp, Instagram, email and web chat in one place. You reply through the same channel they message you on.
Smart routing
Each customer with their dedicated agent (VIP) or automatic assignment to the least busy available agent.
Shopify context
Orders, spend and tags for each customer in the profile, right next to the conversation.
AI copilot
The AI drafts a reply with the context of the conversation and the order; you review and send it. It never replies on its own.
Visual workflows
Drag and connect steps to automate your inbox: outside business hours → auto-reply; the word “return” → tag and assign.
“Where is my order?” solved
The chatbot looks up the real Shopify order and your customers get their own tracking page. 40% of messages, on autopilot.
Measure what really matters.
First response time, resolved conversations and workload per agent — with data, not guesswork.
- First response time (SLA)
- Resolved conversations and resolution rate
- Workload and productivity per agent
- Export to CSV, Excel or PDF
Conversation volume
Sample view1.284
conversations
8 min
First reply
94%
resolved
Connect your channels in minutes.
WhatsApp, Instagram, Shopify, Klaviyo, email and many more — just paste your credentials, no code or external integrators.
- Paste your credentials, no code
- Up and running in minutes, not weeks
- Tokens encrypted and isolated per company
- Inbound and outbound, in real time
Organize your team's work.
Create Kanban boards, assign tasks, add labels and due dates. The whole team knows what to do and who's doing it.
- Kanban boards with drag and drop between columns
- Color labels, priorities and milestones per task
- Due dates with a visual alert when overdue
- Image and document attachments on every task
- Assign tasks to any team member
Email campaign for July
Update returns policy
Shopify 2.0 integration
New landing page design
New agent onboarding
An AI chatbot on your own website.
Embed it on your website and serve your customers 24/7. Whatever the chatbot can't solve lands in your inbox.
Installs with a snippet
Paste a single <script> on your site (Shopify, WordPress or your own) and an AI chat bubble appears. No design changes needed.
Answers 24/7 with AI
Handles customer questions at any hour with your company's context. If it gets complicated, it suggests talking to a person.
On brand
Color, position, corners, messages and logo — all customizable, with a live preview from the dashboard.
Connected to your inbox
Chatbot conversations land in the same omnichannel inbox where your team works.
Frequently asked questions
Lo que más nos preguntan sobre Hablari.
What is Hablari?
A shared, omnichannel inbox for customer support teams: it centralizes WhatsApp, Instagram, email and web chat messages in one place.
What can I do with Hablari?
Route each conversation to the right agent, reply in real time with templates and internal notes, see each customer’s Shopify purchase context, and measure support with reports by agent and by channel.
Who is Hablari for?
For online stores, ecommerce brands and support teams that receive messages across several channels and want to handle them from a single place, without losing any.
How is it different from Gorgias, Zendesk or Intercom?
It’s a Spanish-first alternative, easy to set up, with routing, templates and Shopify context built in from day one. And with flat pricing: it doesn’t charge per ticket or per AI resolution.
Does Hablari charge per AI resolution or per ticket?
No. Pricing is flat: each plan includes a monthly allowance of AI actions (200 on Starter, 1,000 on Pro and 5,000 on Max), and once reached the AI pauses until the following month — the human inbox keeps working and there are never any surprise charges. Gorgias, Intercom or Zendesk charge around €1 for every AI resolution.
How much does it cost and is there a free trial?
There’s a 14-day free trial on any plan. After that, Starter costs €49/mo (up to 5 agents), Pro €99/mo (unlimited agents and automations) and Max €199/mo (AI chatbot for your website). Payment via Stripe, no commitment, and cancel in one click.
Comparing tools? See Hablari against Gorgias, Zendesk, Intercom and eDesk.
All your support in one inbox, at flat pricing.
Create your business in a minute and try it free for 14 days — you’ll pay the same in January as on Black Friday.