SMS (Twilio)
Text messages from your own number.
About this integration
Connect your Twilio number and text messages land in the same inbox as every other channel, with the customer's context alongside. SMS is still the channel with the highest open rate for alerts and confirmations.
What you can do
Incoming and outgoing text messages from the omnichannel inbox.
Your own number: messages go out with your brand's identity.
Routing, templates and automations, just like every other channel.
You pay Twilio for the messages at cost: we never charge per message.
Frequently asked questions
What do I need to connect SMS?
A Twilio account with an SMS-capable number. You paste the Account SID, the Auth Token and the number into Settings → Integrations, and Hablari sets up the number's webhook by itself.
How much do text messages cost?
Whatever Twilio charges you per message and for the number; you pay them directly. Hablari adds no per-message cost: your plan is flat.
Connect SMS (Twilio) and all your channels.
One single inbox, at a flat price. Try it free for 14 days.