Roadmap
Where Hablari is heading.
We build fast and in the open. Here's what we just shipped, what we're building and what's coming. Missing something? Tell us.
Shipped
Already in the product
- Omnichannel inbox: WhatsApp, Instagram, email and web chat
- AI copilot (a draft the agent approves)
- Visual automation workflows + time-based triggers
- Automatic “Where is my order?” with Shopify
- Shopify order actions from the inbox (cancel, edit address)
- AI chatbot you can embed on your site (Max plan)
- MCP: connect your AI assistant to your customer support
- Public help center per company
- Auto-assignment, snooze, ⌘K search and push notifications
In progress
What we're working on now
- Routing rules engine with a visual interface
- Partial Shopify refunds from the inbox
- Real-time service status page
- More comparisons and integrations
On the way
Planned
- SSO / SAML for large teams
- SOC 2 Type II certification
- Mobile app for agents
- Auto-translation of conversations (multilingual)
- Partner and agency program
Want to see the latest we've shipped? It's in What's new.
Grow with a product that never stops.